Frequently Asked Questions
Everything you need to know about your luxury fragrance journey.
Are your fragrances 100% authentic?
Yes, every bottle at The Parfums is sourced directly from authorized distributors or the original fashion houses. We guarantee 100% authenticity and provide original batch codes for your peace of mind.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and humidity. Avoid keeping them in bathrooms; a bedroom drawer or shelf is ideal.
What is your return policy for opened fragrances?
Due to hygiene and safety standards, we can only accept returns on unopened and sealed products in their original packaging within 30 days of purchase. We recommend trying our sample sizes before committing to a full bottle.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Please note that because perfume is classified as a flammable liquid, shipping times may vary depending on local customs regulations and air freight restrictions.
What is the difference between EDP and EDT?
Eau de Parfum (EDP) contains a higher concentration of fragrance oils (usually 15-20%), resulting in a longer-lasting scent. Eau de Toilette (EDT) is lighter (5-15% concentration) and is perfect for everyday daytime wear.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.